How BabyCare Children’s Clinic achieved -80%
How a pediatric clinic eliminated client appointment no-shows and simplified patient updates.
No-Show Rate
-80%
Results verified after 90 days of EPromo deployment
The Challenge
Parents booking appointments frequently forgot scheduled slots. Call updates or manual SMS reminders took hours of administration time for reception staff, leading to open slots and lost revenues.
The Solution
BabyCare Clinic automated slot booking updates and follow-up templates via WhatsApp Business Cloud APIs linked to EPromo lead pipeline boards.
Implementation Steps
- 01.Configured EPromo booking pipeline with customized status columns.
- 02.Created Meta API template alerts for appointment confirmations.
- 03.Configured automated reminder triggers sent 24 hours prior to appointment slot.
- 04.Enabled GMB maps direction auto-links inside confirmation messages.
The Results
No-show rates dropped from 25% down to less than 5%.
Saved receptionist over 12 hours of manual telephone calling weekly.
Patient satisfaction score grew significantly due to clear directions.
"EPromo handles our slot confirmations and reminders flawlessly. Our calendar is fully booked, and patients arrive on time with maps guidance."
Dr. Vikram Gowda
Chief Pediatrician, BabyCare
Interface Demonstration
EPromo active component dashboard utilized to achieve these metrics.
EPromo Official API
Verified Business Account
Premium_Product_Brochure.pdf
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